How can we help?

The DIMM MarketPlace is reserved for professionals. Not a customer yet? Apply online in 5 minutes.

1. Click Pro login at the top right, then Request a trade account.
2. Enter your company and contact details: registered name, name, business type, work email, phone and preferred language.
3. Enter your address, your country and your VAT number.
4. Choose the payment terms you would like: SEPA direct debit at 30 days, bank card or bank transfer. For SEPA direct debit, fill in and sign the mandate on screen.
5. Read the general terms and conditions to the end, sign them on screen and tick I have read and accept the general terms and conditions.
6. Click Send my request.

Already a DIMM customer ordering through our digital catalogues? You keep the same username and the same password.

1. Click Pro login at the top right.
2. Enter your username or work email and your password.
3. Click Sign in.

Forgotten your password, or never had one? Create a new one in a few clicks.

1. In the sign-in window, click Forgotten password?.
2. Enter your work email, then click Send the link.
3. Open the email you receive and click the link. It is valid for 60 minutes and works only once.
4. Choose your new password (at least 8 characters), confirm it, then click Save password.
5. Click Sign in.

The MarketPlace installs like an app, with no app store needed: it appears as DIMM Pro on your home screen.

• iPhone or iPad: open the MarketPlace in your browser, tap Share, then Add to Home Screen.
• Android: open the browser menu (⋮ or ☰), then Install app.
• Computer: click the install icon at the right of the address bar.

The search bar at the top finds a product by name, brand, category, DIMM item code (ART…) or reference. It copes with typos.

1. Type at least 2 characters: suggestions appear, grouped by brand and category.
2. Click a suggestion, or press Enter to see all results.
3. Narrow down with the filters in the left column (Filters button on a phone): In stock only (ticked by default), New and Good Deals, Categories and Brands, minimum and maximum net price excl. VAT.
4. Change the order with Sort: best-selling, newest first, relevance, price ascending or descending, name A to Z.

Each product page brings together everything you need to order.

• The item code and reference, to give your sales representative if needed.
• Availability: Available, Low stock, or Notify me when available when the item is out of stock.
• Your net price excl. VAT, visible once signed in, and the sales unit (per item, litre, kilo, metre, bag or pack).
• + details: the full description and technical specifications.
• Related products: the accessories and consumables that complete your installation.

Your favourites keep the products you order often close at hand. Alerts let you know when an out-of-stock item is back.

1. Click the heart on a product page to add it to your favourites.
2. Find them in My account > My favourites, where you can add them to your cart one by one or with Add everything to cart.
3. On the page of an out-of-stock item, click Notify me when available: you get an email as soon as it is back in stock.
4. Follow your alerts in My account > My alerts, where you can also delete them.

You order in three steps, in the cart: your items, delivery, payment.

1. Add your items with Add, then click Cart.
2. Your cart: check the quantities, then click Continue to delivery.
3. Delivery: choose a delivery address or collection on site, with no shipping costs. You can also save a new address and add instructions for the driver. Click View summary.
4. Payment: check the summary and your payment method (sheet 11).
5. Click Confirm my order.

Know your references? Quick order fills your cart in one go.

1. Click Quick order (the lightning bolt) at the top, or Quick on a phone.
2. Either import your purchase order (Excel, CSV or PDF), type in your lines (reference and quantity, with + Add a line), or paste a list, one line per item in the format REF;QTY, then click Analyse the list.
3. Check the result: each recognised reference shows its item. Correct any unknown references, otherwise they are ignored.
4. Click Add everything to cart, then finish like a normal order (sheet 8).

A quote locks your cart and its prices for 72 hours.

1. Fill your cart.
2. In the cart, on the Quote line, click save (72 h), or export as PDF to download it straight away.
3. You receive the quote by email. It is also in My account > My quotes.
4. To order, click Turn into cart in My quotes, then complete your order.

Your payment method depends on your account terms. The MarketPlace automatically offers the one that applies to you.

• On your customer account: your order is prepared as soon as it is entered and invoiced according to your usual terms. Nothing to pay on the site.
• Bank transfer: you receive a pro forma invoice by email, shipping included. Your order is prepared as soon as the transfer arrives.
• Bank card: you receive the pro forma invoice and a secure payment link. Your order is prepared as soon as you pay.

With every order, you choose between delivery and collection on site.

• Delivery: choose one of your addresses, or add one while ordering. To optimise your shipment, our team calculates shipping after your order is confirmed and then lets you know.
• Collection on site: no shipping costs. The date from which your order is ready is shown; bring your order number.
• Free delivery: above a certain amount, delivery is free. The gauge in the cart shows the amount remaining; it depends on your delivery zone.

Receive your consumables (cartridges, salt, media) automatically, without having to think about it.

1. On the page of a consumable, find the Subscription block.
2. Choose the quantity and frequency: every month, every 3 months or every 6 months.
3. Click Subscribe.

The status of each order is in My account > My orders.

In My orders, each line offers:

• Details: items, addresses, amounts and payment method.
• PDF: the order form to save or print.
• Reorder: puts the same items back in your cart.

Your full history is in My account.

• Dashboard: your current orders, your latest orders and your account details.
• My orders: the full history, with status, details and PDF.
• My quotes: your current quotes (with the time remaining) and your archived quotes.
• My invoices: coming soon. In the meantime, our accounts department sends you your invoices as usual.

One billing address, as many delivery addresses as you need: sites, depots, branches.

1. Open My account > My addresses.
2. Click Add an address.
3. Enter the label, the address, the country and, if useful, the on-site contact, their phone and information for the driver.
4. Click Add address.

Several people from your company can use the MarketPlace, each with their own email and password.

• My account > My team lists your colleagues, their access and their ordering right: Can order or View only.
• A View only colleague prepares a cart and saves it as a quote. An authorised person then places the order from My quotes.
• When a colleague orders, a copy of the order goes to your company's main address.

Your DIMM sales representative remains your contact, on the MarketPlace too.

1. Once signed in, find the Need help? block in the left column of the catalogue or at the bottom of your cart.
2. Call your sales representative directly, or click Call me back.
3. Check your number, add a few words about your request if needed, then click Send request.